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Course Details
Whether you are dealing with customers or colleagues, providing good customer service is essential. Repeat business and an enhanced reputation are obvious benefits, however being a provider of good customer service can also help to reduce stress levels amongst staff, increase productivity and provide a better working environment. This course will help you to reap these rewards. It shows what customer service is, the importance of your organisation's processes and procedures, how you can build relationships with internal and external customers and how to effectively handle difficult situations.

Who is it for?
This course is designed to appeal to staff at all levels.

How much does it cost?

  • Single User Licence 55.00 (+VAT)
  • Unlimited User Licence 400.00 (+VAT)

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